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#ShopKind campaign urges kindness to shopworkers and consumers in stores across the North West this Christmas

Crimestoppers and retailers are urging shoppers across the North West to #ShopKind when they visit local high streets this Christmas, as new national polling reveals that over one third of shoppers (38%) have witnessed violence and abuse against shopworkers.

With at least two-thirds of consumers flocking back to the high street, retailers, the Home Office and charity Crimestoppers are reminding customers to be kind to shopworkers and fellow customers. The latest retail industry data suggests that 450 shopworkers are abused each day and it’s feared this may rise during the busy festive season.

The #ShopKind campaign urges the public to be mindful of shopworkers’ essential role serving the public, and emphasises that workers should be treated with respect, kindness and gratitude. Over 86% of shoppers recognise that shopworkers face a much higher workload during the Christmas period, but there remains a minority of people that are aggressive and, in the worst cases, physically violent towards people working in shops.

#ShopKind is supported by major high street retailers as well as the nation’s independent shopkeepers and the shopworkers’ union Usdaw. The ShopKind campaign is now visible across high streets and on social media.

Gary Murray, Regional Manager for the North West at the charity Crimestoppers, said: “Our high streets play a pivotal role in our communities across the North West and whilst Christmas can have its own stresses, there is absolutely no excuse for violent or abusive behaviour towards workers.

“Please help us stamp out abuse and if you know who is responsible but want to stay anonymous, tell our charity what you know. Call freephone 0800 555 111 or visit Together, we can help protect our local shops and shopworkers from harm at this busy but special time of year.”

Paddy Lillis, General Secretary of Usdaw union, whose head office is based in Manchester, said: “We very much welcome the #ShopKind initiative that seeks to promote respect, kindness and gratitude. The Christmas campaign is particularly important in the run-up to the festive period, when shops are busier, customers can be stressed and things can boil over. We are saying loud and clear that abuse is not a part of the job. So, we join in asking customers to keep their cool and respect shopworkers.”

If you have any information about someone who is abusive or violent towards retail workers, please let Crimestoppers know 100% anonymously on freephone 0800 555 111 or by competing a simple and secure Anonymous Online Form at

Please note: With Crimestoppers, computer IP addresses are never traced and no-one will ever know you contacted them. For telephone calls, there is no caller line display, no 1471 facility and calls have never been traced.



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