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HomeBusinessDCBL launches new-look website to enhance customer experience and client support

DCBL launches new-look website to enhance customer experience and client support

The UK’s largest parking enforcement debt recovery specialist, DCBL, has launched a new-look website to put customer experience at its heart, and develop its resources for businesses enquiring about its letter driven debt recovery, ethically focused collections, and High Court Enforcement services.

 

The industry-leading company plans to maintain and build on its exemplary debt recovery rate – which is 25% higher than its competitors for its letter driven debt recovery service – with a new, streamlined website and improved user experience.

 

The new site offers customers an enhanced real-time payment portal and payment options to assist those customers identified as needing more support. It also provides an easy-to-use interface allowing for better engagement and quicker recovery.

 

The company will also offer a broader range of communication channels, including WhatsApp and a live chat facility to maximise engagement and enhance customer service, as well as provide a more effective way to identify vulnerable customers.

 

The nationwide business collects millions of pounds each year for some of the largest parking operators in the UK and manages to collect funds its competitors deem unrecoverable, making its data-driven, ethical approach the most effective and an industry-leading debt recovery agency.

 

Darren Connor, managing director at DCBL, said: “As part of our refreshed approach to business we have updated our website to better support the customers and clients we serve. Updates to the DCBL user journey and payment portal are in recognition of the majority of people wanting to settle their debts as quickly and easily as possible. Therefore, providing the enhanced online facility to do so will boost the collections rates for our clients even further.

 

“We also recognise that the level of bulk debts and business debts have risen in recent years and there’s an increase in the need for letter driven collection with a focus on identifying vulnerability. Providing existing and prospective clients with better online resources on how we manage the collections process and support the welfare of their vulnerable customers is paramount.”

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