Bespoke International Group, a specialist in outsourced and managed customer services, has announced substantial growth in workforce, revenue, and profitability for the financial year 2022/23.
As they mark their fourth year of operation, this company delivers comprehensive omni-channel support services to both UK and global enterprises. Their state-of-the-art operational call centre in Durban, South Africa, is purpose-built to cater to the diverse requirements of partner organisations. The dedicated brand teams efficiently handle and resolve customer queries, thereby enhancing satisfaction and boosting customer retention rates.
Reflecting on another exceptional year of expansion, Mark Thomason, the Group CEO and founder of Bespoke, took a moment to share his delight during the fourth-anniversary celebrations.
“I am thrilled to present another remarkable set of financial results this year. We have consistently achieved substantial year-on-year growth for the fourth consecutive year, with a 50% surge in billable headcount. This increase can be attributed to onboarding four new clients within the initial five months of 2023, and we anticipate further collaborations throughout the year.”
Bespoke’s outstanding performance as a trusted partner in the Retail and Energy sectors allows it to align growth with investment. “Our shareholders continue to invest in the company, enabling us to enhance our infrastructure, technology, and management practices to further develop our client-centric approach,” added Mark. “We possess remarkable agility and the ability to scale our operations to meet our clients’ evolving needs. The combination of ambition and investment ensures our sustained capabilities well into the future.”
Bespoke’s continued achievements contribute to the growth and progress of the outsourcing industry in South Africa, which is recognised globally as a leading outsourcing destination. Notably, Bespoke also boasts a highly skilled senior team based in the UK, providing valuable in-person consultations during the onboarding process.
For more information about Bespoke International Group, please visit www.bespokeinternationalgroup.com or contact Keith Shanks, Sales Director, via email at keith.shanks@bespokeinternationalgroup.com.
